How we handle complaintsComplaint formThe form follows the standard complaint template. Fields marked * are required. Complaining is free of charge.WebsiteWhat the complaint is aboutThe complaint concerns*Nexus Connect and our servicesFor example the investment flow, information we gave you, or how we treated you.The company raising capitalFor example the information the company gave about the investment.Something else1. ComplainantI am complaining asA private individualA company or organisationFirst name*Last name*Address*Postcode*City*Country*Email*Phone(optional)Do not give your national identity number. We do not need it to handle your complaint.Contact me using different contact details2. RepresentativeSomeone is complaining on my behalf (representative)3. The matterCompany that raised capital(optional)Campaign or share issue(optional)Investment reference(optional)For example the subscription number, confirmation number or the date you subscribed.Other references(optional)What are you complaining about?*Tell us what happened, what you think is wrong, and what you would like us to do. At least 20 characters.When did it happen?(optional)A date or a period.Loss or detriment(optional)Describe any loss or detriment, with amounts if you can.Other comments(optional)4. Attachments and confirmationPlace(optional)I have documents that support the complaintPower of attorneyCopy of contract or subscription documentsOther documents(optional)The form does not accept files. You will receive a confirmation email with a reference number. Reply to that email and attach the documents.I would like the answer on paper by postI confirm that the information in this complaint is correct and that I have read how complaints are handled. *Send complaintWe process the information in your complaint as described in our privacy policy.
